F.A.Q.
Frequently asked questions
Frequently asked questions
product information
how do i order a custom piece ?
▶ go to contact fill in the contact sheet for a commission
↳ mention the country you'd like the jacket to get shipped to so we can calculate the shipping costs
↳ mention the jacket you want to get customized, you can send your own jacket or a new bought jacket to us
↳tell us if you already got a design in mind AND ADD SOME PICTURES IF THAT HELPS
or if you don't know what design you want we can always help you with that later on
▶ between 1-5 business days you will get a response
↳ we'll let you know the price incl. the shipping costs and how long it will take to create your custom jacket :
which depends on the design and how long it will take to create it, the materials and the waiting list of other clients
▶ once we finished the artwork
↳as soon as the artist finished your custom jacket we'll send you pictures of the finished artwork
from this point we can't add any new designs, chains, paint or draw over it
↳ we'll send you the track & trace number so you'll know when you receive your custom item and where the package is
↳ let us know once you received the artwork we love to hear your feedback
enjoy your own personal custom piece !
↳ mention the country you'd like the jacket to get shipped to so we can calculate the shipping costs
↳ mention the jacket you want to get customized, you can send your own jacket or a new bought jacket to us
↳tell us if you already got a design in mind AND ADD SOME PICTURES IF THAT HELPS
or if you don't know what design you want we can always help you with that later on
▶ between 1-5 business days you will get a response
↳ we'll let you know the price incl. the shipping costs and how long it will take to create your custom jacket :
which depends on the design and how long it will take to create it, the materials and the waiting list of other clients
▶ once we finished the artwork
↳as soon as the artist finished your custom jacket we'll send you pictures of the finished artwork
from this point we can't add any new designs, chains, paint or draw over it
↳ we'll send you the track & trace number so you'll know when you receive your custom item and where the package is
↳ let us know once you received the artwork we love to hear your feedback
enjoy your own personal custom piece !
I WANT A CUSTOM PIECE BUT I DON'T KNOW WHAT DESIGN I WANT, CAN YOU HELP me ?
▶ yes, if you're not sure yet of which design you want you can always ask us for help
can i send you a new bought item to get customnized ?
▶ yes, if you plan to order something online you can ship it to our address so we can customize it for you and once it's finished we'll send it to your way
CAN I SEND MY OWN CLOTHING ?
▶ yes, if you already own a jacket you can send it to us but it still has to be in the right condition because we won't clean it for you over here
HOW DO I WASH MY CUSTOM jacket ?
▶the jacket can be machine washed inside out in cold water, but for the best long lasting result we'd recommend to CAREFULLY wash it by hand but do not wring-out the jacket and do not scrub on the designs.
are you going to post my custom piece on social media ?
▶ we like to share your custom jacket on our website and instagram but if you don't give us permission to post it than we will respect the client's privacy and we will not share it online
how long does it take to create a custom jacket?
▶ if you want a single design, drawing or painting on a jacket it can be made in 1-3 days
but fully covered customized jackets usually take between 1-2 weeks till it's fully finished
but fully covered customized jackets usually take between 1-2 weeks till it's fully finished
shipping and delivery
DO YOU post worldwide ?
▶ yes, we deliver worldwide.
HOW MUCH ARE THE SHIPPING COSTS ?
▶ the shipping costs are depended on where you live worldwide and the weight of the item you want to get customized
HOW LONG IS THE DELIVERY TIME ?
▶ the delivery time DEPENDS on the SHIPPING ADRESS. as soon as your item has been shipped we will send you a confirmation and you will receive a track and trace number so you will know where your package is and how long it will take before you'll receive it
payments
how much will it cost ?
▶the price of a custom made item depends on
↳ WHAT DESIGNS YOU WANT
↳the amount of time it will take for the artist to create the designS
↳ the materials the artist will use
↳the shipping costs
↳ WHAT DESIGNS YOU WANT
↳the amount of time it will take for the artist to create the designS
↳ the materials the artist will use
↳the shipping costs
when do i pay ?
▶ after the agreement that we'll create a customized jacket FOR YOU, you will receive the total price of the custom item incl. shipping costs for the jacket, than we will send you the payment with more detailed information
can i get a refund ?
▶no, every item is personally custom made and can't be returned with a refund